10 Tips To Improve Customer Service on Social Media

1. Define Your Brand's Voice 2. Make The Process Smooth 3. Make It Easy for Them to Find You 4. Reply Quickly 5. Create Automatic Messages 6. Answer Every Message…

Why is Social Media Important for Customer Service?

Having a social media profile for your business isn’t just about how accessible you are for your audience. That is an important part of it (people know they can always reach someone in a reasonable amount of time on social media) but it’s also a platform to talk to your customers and feel more connected.

How to Use Social Media as a Customer Service Tool

Customer service on social media is pretty straightforward and intuitive for most small businesses. The advantage is that small businesses don't usually have very complicated logistics processes or a huge staff. It’s literally just as easy as having a few people watch for incoming messages, comments, and tweets.

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How to Use Social Media for Customer Service

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